Richard Harrison
About Richard Harrison
Richard Harrison serves as the Director of Customer Success at Asite, where he has worked since 2020. With a background in professional services and a strong focus on customer satisfaction, he advocates for a 'people first' approach in business operations.
Work at Asite
Richard Harrison has served as the Director of Customer Success at Asite since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring that client needs are met effectively. His tenure at Asite spans four years, during which he has contributed to the company's operations across the UK and Europe. Harrison advocates for a 'people first' approach, integrating effective technology to improve business processes and customer interactions.
Previous Experience at Viewpoint Construction Software
Before joining Asite, Richard Harrison held multiple positions at Viewpoint Construction Software. He worked as the Global Senior Manager of Professional Services for five months in 2016. Additionally, he served as the Senior Manager of Professional Services EMEA for one year and as the Manager of Professional Services EMEA for three years, both roles based in Newcastle upon Tyne, United Kingdom. His responsibilities included overseeing professional services and ensuring high-quality service delivery to clients.
Entrepreneurial Role at BDPPM
Richard Harrison has been the Business Owner at BDPPM since 2019. In this capacity, he manages operations and strategic direction for the business based in York, United Kingdom. His entrepreneurial experience complements his extensive background in customer success and professional services, allowing him to leverage his skills in a business ownership context.
Education and Expertise
Richard Harrison studied at the University of Portsmouth, where he earned a BA Hons degree and a Diploma in Architecture from 1989 to 1996. He also attended West Kent College of Further Education, achieving a Diploma in Building Studies from 1986 to 1989. His educational background in architecture and construction has equipped him with a strong foundation in the industry, enhancing his professional capabilities.
Leadership and Team Development
Richard Harrison emphasizes the importance of developing motivated teams that prioritize customer requirements. His leadership ethic includes setting clear team goals and fostering a positive work environment to enhance engagement and motivation. He focuses on quality data and data science to understand customer behavior, which aids in improving process efficiencies and driving revenue.