Caity Neighbor
About Caity Neighbor
Caity Neighbor serves as the Manager of Customer Success, focusing on the professional development of her team and the implementation of customer success strategies. She has extensive experience in customer success roles across multiple organizations, including AskNicely and Ascend Software.
Current Role at AskNicely
Caity Neighbor serves as the Manager of Customer Success at AskNicely, a position she has held since 2022. In this role, she focuses on the ongoing professional development of the Customer Success team by identifying training needs and facilitating training sessions. She works cross-functionally to optimize the activation and onboarding process, aiming to reduce customer pain points. Additionally, she acts as an escalation point for both internal and customer-facing issues, crafting success plans as necessary.
Previous Experience in Customer Success
Before her current role, Caity Neighbor held several positions in Customer Success. She worked at AskNicely as a Customer Success Manager from 2020 to 2021 and then as Team Lead in Customer Success for four months in 2021. Prior to that, she was a Customer Success Manager at Ascend Software from 2019 to 2020 and at Green Bits, Inc. for 11 months in 2019. Her experience spans various responsibilities, including managing customer relationships and implementing success strategies.
Education and Qualifications
Caity Neighbor studied at Arizona State University, where she earned a Bachelor of Arts in Organizational Leadership and Project Management. Her studies took place from 2018 to 2021, equipping her with skills relevant to her roles in customer success and team management.
Implementation of Customer Success Platform
In her current role, Caity Neighbor implemented and manages the Customer Success Platform, Catalyst. This platform is utilized to track established targets and adjust team strategy as needed, ensuring that the Customer Success team operates effectively and meets its objectives.
Collaboration with Cross-Functional Teams
Caity Neighbor partners with Product and Marketing teams to implement key initiatives, including product releases and customer communications. This collaboration is essential for aligning customer success strategies with broader company goals and ensuring a seamless experience for customers.