Joshua Mc Donald
About Joshua Mc Donald
Joshua McDonald is a Technical Support Specialist currently employed at AskNicely, where he coordinates across teams to resolve product issues and identifies opportunities for improvement. He has a diverse background in customer support and operations, having worked at various companies including Simple Finance and M1 Finance.
Current Role at AskNicely
Joshua McDonald currently serves as a Technical Support Specialist at AskNicely, a position he has held since 2022. In this role, he coordinates across teams to resolve unexpected product behavior and proactively identifies opportunities for product, documentation, and procedural improvements. His work contributes to enhancing customer experiences and ensuring the smooth operation of the company's services.
Previous Experience in Customer Support
Prior to his current role, Joshua McDonald gained extensive experience in customer support. He worked at Simple Finance as a Customer Support Agent from 2018 to 2020, later advancing to Senior Customer Support Agent and then Customer Operations Team Lead. He also held the position of Client Success Associate at M1 Finance for four months in 2021 and served as a Customer Service Associate at Consumer Cellular, Inc. in 2017.
Education and Qualifications
Joshua McDonald studied General Studies at Portland Community College, where he earned an Associate of Science degree in 2018. He also attended Central Washington University, furthering his educational background. His academic experience supports his professional roles in technical support and customer service.
Technical Expertise and Integrations
Joshua has developed expertise in integrating AskNicely with various platforms, including Salesforce, Zendesk, MailChimp, and Shopify. This technical knowledge enhances his ability to support clients effectively and improve product functionality, contributing to the overall success of the organization.