Nicole Pierce
About Nicole Pierce
Nicole Pierce is a Customer Success Manager with extensive experience in managing partner relationships and exploring marketing opportunities. She has held various roles in customer success and account management across multiple companies, demonstrating proficiency in customer advocacy and onboarding.
Current Role at AskNicely
Nicole Pierce has been serving as a Customer Success Manager at AskNicely since 2024. In this role, she focuses on enhancing customer experiences and ensuring satisfaction with the company's services. Her responsibilities include prioritizing accounts, nurturing customer relationships, and sharing product updates. Nicole's expertise in customer success contributes to the overall mission of AskNicely in delivering exceptional service to its clients.
Previous Experience at RealWear
Nicole Pierce held multiple positions at RealWear, Inc. She worked as a Senior Manager of Customer Success from 2022 to 2024 and as a Customer Success Manager from 2020 to 2022. During her tenure, she explored joint marketing opportunities and managed partner relationships. Nicole onboarded 70 members to the RealWear Developer Program, facilitating app development support and driving App Marketplace uploads. Her collaborative efforts internally helped to champion customer needs.
Background in Customer Success and Management
Nicole Pierce has extensive experience in customer success and account management across various organizations. She worked as a Customer Success Manager at Membean from 2018 to 2019 and at Cascade Strategy from 2019 to 2020. Additionally, she co-founded Launchd Media, serving as the Director of Customer Success from 2016 to 2018. Her roles have consistently involved advocating for customer needs and finding effective resolutions.
Education and Expertise
Nicole Pierce earned a Bachelor of Arts degree with a major in Psychology and a minor in Biology from Shepherd University, completing her studies from 2008 to 2012. This educational background provides her with a strong foundation in understanding human behavior, which is beneficial in her customer-focused roles. Her proficiency in troubleshooting and advocating for customer data privacy further enhances her effectiveness in customer success management.
Career Timeline and Roles
Nicole Pierce's career spans various roles in customer success and account management. She began her professional journey at RepairPal as an Account Manager from 2013 to 2015. Following that, she held positions at Just Media, Inc. and LotLinx, Inc. before transitioning to Membean and RealWear. In total, her career includes significant roles that emphasize customer relationship management and success strategies.