Jodi Roy
About Jodi Roy
Jodi Roy serves as the Director of Tickets and Guest Services at Aspen Skiing Company, where she has worked since 2001. With a background in sales and reservations, she has over 15 years of experience in enhancing guest experiences at Aspen/Snowmass.
Current Role at Aspen Skiing Company
Jodi Roy serves as the Director of Tickets and Guest Services at Aspen Skiing Company. In this role, she has been responsible for overseeing ticketing operations and enhancing guest services since 2001. Her leadership has contributed to the overall guest experience at Aspen/Snowmass, a premier vacation destination. Roy's extensive experience in the ski industry allows her to implement effective strategies that meet customer needs and improve operational efficiency.
Previous Positions at Aspen Skiing Company
Before her current role, Jodi Roy held several positions within Aspen Skiing Company. She worked as the Snowmass Ski School Sales and Reservations Supervisor from 1999 to 2001 and as the Buttermilk Ski School Sales and Reservations Lead Specialist from 1997 to 1998. These roles provided her with valuable insights into customer service and sales processes, which she has leveraged in her current position.
Education and Expertise
Jodi Roy has an extensive educational background. She earned a Master of Business Administration in Marketing from DePaul University and a Master of Science in Nutrition from Tufts University. Additionally, she holds a Bachelor of Science from the University of Illinois at Urbana-Champaign. This diverse academic foundation supports her expertise in strategic planning, problem-solving, and decision-making within the guest services sector.
Experience in Guest Services
With over 15 years of experience in delivering exceptional guest experiences, Jodi Roy has developed a deep understanding of customer needs. Her commitment to enhancing guest satisfaction has been instrumental in the success of Aspen/Snowmass. Roy's focus on operational efficiency and revenue growth has helped shape the guest services framework at Aspen Skiing Company.
Skills and Specializations
Jodi Roy specializes in strategic planning, problem-solving, and decision-making. She has a proven ability to foster a collaborative team environment and develop staff capabilities. Her strong commitment to excellence drives her efforts to improve operational processes and enhance the overall guest experience at Aspen Skiing Company.