Devansh Saini
About Devansh Saini
Devansh Saini serves as the Customer Operations Team Lead at Assembly, where he emphasizes customer satisfaction and team collaboration. He has a background in customer service and analytics, having previously worked at GoMechanic.in, Quampetence, and Assembly.
Current Role at Assembly
Devansh Saini currently serves as the Customer Operations Team Lead at Assembly, a position he has held since 2023. In this role, he focuses on enhancing team performance through collaborative relationships and cross-functional communication. His responsibilities include utilizing data and technology to drive customer satisfaction and retention, ensuring that the customer experience remains a priority within the organization.
Previous Experience at GoMechanic.in
Prior to his current role, Devansh worked as a Customer Service Specialist at GoMechanic.in from 2019 to 2020. During his eight-month tenure in Gurugram, Haryana, India, he developed skills in customer service and gained valuable insights into customer needs and expectations within the automotive service industry.
Experience at Quampetence
Devansh served as a Customer Delight Officer at Quampetence from 2021 to 2022. His role lasted for ten months in Gurugram, Haryana, India, where he focused on enhancing customer satisfaction and ensuring a positive customer experience. This position contributed to his understanding of customer engagement strategies.
Background in Analytics and CRM
Devansh possesses a strong background in analytics, with expertise in customer relationship management (CRM), quality assurance, training, product management, and small business software. This diverse skill set enables him to analyze customer data effectively and implement strategies that improve service delivery and customer interactions.
Passion for Customer Experience
Devansh is passionate about delivering exceptional customer experiences through a customer-centric approach. He enjoys meeting new people and gaining new perspectives, which he believes are essential for continuous learning and improvement in his professional journey.