Melanie Niven
About Melanie Niven
Melanie Niven is a Customer Success Manager currently working at Assignar in Melbourne, Australia. She has extensive experience in client relations and business development, having held various roles in multiple companies since 1999.
Current Role at Assignar
Melanie Niven serves as the Customer Success Manager at Assignar, a position she has held since 2021. In this role, she is responsible for ensuring customer satisfaction and fostering long-term relationships with clients. Her work involves understanding customer needs and providing solutions that enhance their experience with the company's services. Assignar operates in the construction industry, focusing on improving operational efficiency through its software solutions.
Previous Experience in Customer Success and Account Management
Prior to her current role, Melanie worked at Matrak as a Client Success Manager from 2020 to 2021. She also held the position of Account Manager at Sanifect for six months in 2021. Her experience in these roles has equipped her with skills in managing client relationships and ensuring that customer requirements are met effectively.
Background in Business Development
Melanie has a solid background in business development, having worked at WebFM as a Business Development Manager for South Australia, Victoria, and Tasmania from 2018 to 2020. She initially joined WebFM as a Business Development Assistant from 2017 to 2018. This experience has contributed to her understanding of market dynamics and customer engagement strategies.
Education and Early Career
Melanie studied at Midland College from 1996 to 1997. Her early career includes roles such as Client Service Administrator at TeleTech from 2003 to 2006 and various positions in project management and operations. These roles laid the foundation for her expertise in client relations and operational efficiency.
Diverse Professional Experience
Throughout her career, Melanie has held various positions across multiple industries. She worked as a Project Manager at Strategic Data Corp from 2010 to 2012 and as an Operations Manager at Asepticom from 2012 to 2019. Additionally, she has experience in client operations at Aconex and campaign management at Optus. This diverse experience has provided her with a broad skill set applicable to her current role.