Aaron Burns
About Aaron Burns
Aaron Burns is the Vice President of Innovation at Asurion, specializing in AI, enterprise architecture, analytic platforms, and client delivery. He has extensive experience in product engineering, data science, and FinTech, with a strong background in leadership and innovation.
Title
Aaron Burns currently holds the position of Vice President Innovation: AI | Enterprise Architecture | Analytic Platforms | Client Delivery at Asurion. He started in this role in 2023 and works on-site in Nashville, Tennessee, United States.
Company
Aaron Burns is associated with Asurion, a technology company that provides insurance for consumer electronics, specializing in product insurance, extended warranties, and support services.
Career Chronology
Aaron has had a diverse and extensive career. He began as a Senior Airman with the United States Air Force from 1994 to 2000 in Okinawa, Japan. From 2000 to 2012, he worked at RR Donnelley as a Product Delivery Architect / Lead Engineer in Logan, Utah. He then joined Asurion, holding various roles, including Senior Director of Product Engineering: Global FinTech Products (2018-2020), Vice President Product Engineering: Data Science and Analytic Platforms | FinTech Products (2020-2023), and currently, Vice President Innovation: AI | Enterprise Architecture | Analytic Platforms | Client Delivery.
Education and Expertise
Aaron holds multiple degrees and certifications. He received a Bachelor of Technology in Management Information Systems and a Master of Science in Computer Systems with a minor in Data Management from the University of Maryland. Additionally, he completed MIT Management Education: Innovation of Product and Services: Design Thinking from MIT Professional Education and Software Architecture from Carnegie Mellon University. He also obtained certifications in Supply Chain Analytics and Supply Chain Fundamentals from MITx Courses.
Achievements
Aaron led the architecture, design, and engineering of Generative AI projects that improved customer service representative productivity by 30%. He guided a $10 billion firm to achieve 95% cloud adoption, resulting in $35 million in new revenue and $40 million in annual cost savings. Aaron engineered a diverse leadership team with 40% women and 60% minorities. He was rated among the top 10% of leaders in employee and peer reviews. Aaron pioneered modern architecture patterns across FinTech, Data, and CRM platforms, achieving 85% reuse. His work differentiated a market-leading product through AI innovation, reduced year-over-year cybersecurity vulnerabilities by 98%, and designed a SaaS product for the world’s largest commercial printer, expanding to over 160 clients, including many Fortune 500 companies.