Agbai Ude
About Agbai Ude
Agbai Ude is a Virtual Supervisor, Care at Asurion with a background in technical support and analysis, having previously worked at T-Mobile USA, Brink's, Inc., and Stream International.
Current Position at Asurion
Agbai Ude has been serving as a Virtual Supervisor in the Care department at Asurion. His tenure at Asurion began in 2012, where he has been responsible for overseeing virtual support operations. The role involves ensuring quality customer service and troubleshooting issues through remote support channels.
Previous Role at T-Mobile USA
Before joining Asurion, Agbai Ude worked at T-Mobile USA as a Technical Coach from 2005 to 2012. In this capacity, he specialized in supporting Blackberry/PDA, Wi-Fi/Hotspots, and UMA/VOIP technologies. Located in Frisco, TX, he provided technical guidance and coaching to team members, enhancing the technical support provided to customers.
Experience at Brink's, Inc.
From 1999 to 2005, Agbai Ude was employed at Brink's, Inc. as a Technical Analyst. Based in Coppell, TX, his role focused on providing critical technical analysis and support. His experience there contributed to his expertise in technical troubleshooting and support systems.
Early Career at Stream International
Agbai Ude began his career at Stream International, formerly Corporate Software, where he worked as a Technical Support Representative from 1996 to 2000. During his four years in Carrollton, TX, he provided front-line technical support, helping customers resolve software and hardware issues.
Educational Background
Agbai Ude holds a Bachelor of Science (B.Sc.) from the University of Nigeria and an Associate of Science (A.S.) in Occupational Therapist Assistant from North Central Texas College. Both degrees were attained in 1970. His educational foundation has supported his extensive career in various technical support roles.