Akshit Khatri
About Akshit Khatri
Akshit Khatri is a Customer Experience Specialist at Asurion in Melbourne, Victoria, Australia, with a background in marketing and customer service.
Title
Akshit Khatri is currently a Customer Experience Specialist at Asurion, a position he has held since 2021. In this role, he focuses on handling back-end support for complaints, refunds, and inquiries to ensure smooth operations for front-end customer interactions.
Current Company: Asurion
As a Customer Experience Specialist at Asurion, Akshit Khatri is responsible for managing the back-end support for customer issues. He is dedicated to addressing complaints, processing refunds, and answering inquiries, which helps maintain efficient and effective customer service operations. He has also implemented a system for maintaining data and time frames for different work types, which has streamlined processes within the company.
Previous Experience at PROBE Group
Prior to his current role, Akshit Khatri worked as a Customer Service Agent at PROBE Group from 2020 to 2021. During his tenure there, he gained valuable experience in customer service, which laid a strong foundation for his current role at Asurion.
Educational Background
Akshit Khatri holds a Master of Business Administration (MBA) with a focus on Marketing from Torrens University Australia, completed between 2017 and 2019. He also earned a Bachelor of Business Administration from MITSOM | MIT School of Management, where he studied Marketing from 2013 to 2016. This educational background has equipped him with solid marketing and business management skills.
Early Career and Internships
Akshit Khatri began his professional journey with internships and various roles that provided diverse experiences. He held a Summer Internship at Reliance India in 2017 in the Surat Area and an internship at Volkswagen of America, Inc. in Pune in 2014. He also worked as a Marketing Executive at Marshall Dog Squad PVT LTD in Thane from 2014 to 2017. These early roles helped him develop a versatile skill set and gain insights into different industries.