Alexander Medina Jr.
About Alexander Medina Jr.
Alexander Medina Jr. is a Senior Operations Manager at Asurion with extensive experience in business operations and contact center management.
Current Role at Asurion
Alexander Medina Jr. holds the position of Senior Operations Manager at Asurion. He has been in this role since 2016, operating out of the Orlando, Florida area. In this capacity, Alexander has implemented new operational standards that have significantly reduced waste and improved efficiency.
Previous Experience at Carnival Cruise Line
Before his current role, Alexander worked at Carnival Cruise Line as Supervisor of Trade Programs and Sales Strategy. He was with the company from 2015 to 2016, based in the Miami/Fort Lauderdale area. During his 7-month tenure, Alexander was involved in sales strategy and the development of trade programs.
Career at Wyndham Vacation Ownership
Alexander spent a substantial portion of his career at Wyndham Vacation Ownership as Supervisor in Wyndham Consumer Finance. He worked there for 9 years, from 2006 to 2015, in the Orlando, Florida area. His role involved managing consumer finance operations and overseeing various supervisory tasks.
Early Career in Sales
Alexander's early career included roles as a Sales Representative at CCP North America, LLC from 2003 to 2005 in the Greater Minneapolis-St. Paul area, and as a Sales Associate at Gordon's Jewelers from 2000 to 2002. These positions helped him develop foundational skills in sales and customer relations.
Education in Business Administration
Alexander studied Business Administration, Management, and Operations at Valencia College, earning an Associate’s Degree. He attended from 2014 to 2018. His academic background has equipped him with specialized knowledge in business management, contributing to his professional success.
Skills and Industry Knowledge
Alexander possesses extensive knowledge of technical applications used in business networking environments. He has over 9 years of experience specifically in the contact center industry. His skills include auditing employee performance, setting business metrics, and fostering positive business relationships.