Alfonso Jimenez
About Alfonso Jimenez
Alfonso Jimenez is an Operations Manager at Asurion in Houston, Texas, with a background in business administration and extensive experience in call center operations.
Title
Alfonso Jimenez currently serves as Operations Manager at Asurion in Houston, Texas.
Career at Asurion
Alfonso Jimenez has worked at Asurion since 2013, starting as a Customer Service Representative. He then progressed to Supervisor of Operations, then to Coaching Consultant, and currently holds the position of Operations Manager. His experience spans over multiple roles, each with increasing responsibility, demonstrating his growth within the company.
Education and Expertise
Alfonso Jimenez earned a Bachelor's degree in Business Administration and Management from the University of Houston, graduating in 2016. His academic background has supported his various roles at Asurion, particularly in operations and supervisory capacities.
Team Leadership
As Operations Manager, Alfonso leads a team of 7-14 supervisors. He focuses on developing their skills and maximizing their potential using coaching and development tools. His leadership is central to enhancing the team's effectiveness and operational outcomes.
Call Center Operations
Alfonso Jimenez is responsible for monitoring system performance and resolving issues to improve call center operations at Asurion. He implements strategies that consistently improve key performance indicators and stays updated with emerging trends in call center management to maintain his professional and technical knowledge.