Amanda Pardo
About Amanda Pardo
Amanda Pardo is a Premier Support Technical Lead at Asurion, recognized for her integrity, commitment, and positive attitude in her role.
Company
Amanda Pardo is currently employed at Asurion, a company known for offering device protection and customer support services. She has been with Asurion since 2014, working in various roles within the company. Amanda's tenure reflects her deep engagement in technical support and her commitment to providing excellent customer service. Prior to Asurion, she gained experience in technical support and marketing roles at companies like Support Solutions, Transource Computer, and Pace.
Title
Amanda Pardo holds the position of Premier Support Technical Lead at Asurion. In this role, she has exhibited a strong dedication to assisting both customers and fellow team members. Her responsibilities include managing multiple chat requests, assisting agents in resolving calls, and handling escalated calls in a professional manner. Additionally, she engages in weekly training sessions to help improve the performance of struggling agents.
Education and Expertise
Amanda Pardo graduated from the Art Institute of Phoenix with a Bachelor of Arts in Web Design and Interactive Media. She also holds a high school diploma from Algonac High School. Her education has provided her with a strong foundation in web design and interactive media, which complements her technical support roles. This educational background is instrumental in her ability to handle complex technical issues and provide efficient support.
Background
Amanda Pardo has a diverse professional background that spans technical support, marketing, and web design. She started her career at Dominos as a Delivery Driver, then moved into technical support roles at All About People, Pace, and Support Solutions. Amanda also worked briefly in marketing and web design at Transource Computer. This varied experience has equipped her with a broad skill set, making her adept at both technical problem-solving and customer service.
Achievements
Throughout her career, Amanda Pardo has been consistently recognized for her integrity, commitment to her job, and positive attitude. At Asurion, she has played a crucial role in training new agents, helping them acclimate quickly to phone operations. Her ability to manage multiple chat requests and handle escalated calls with patience and professionalism has further established her as a valuable team member.