Andrea Bessey
About Andrea Bessey
Andrea Bessey is the Manager of Appliance Repair at Asurion, with over a decade of experience in leadership roles and a specialization in change management within the appliance repair sector.
Current Role at Asurion
Andrea Bessey currently holds the position of Manager Appliance Repair at Asurion, based in Boston, Massachusetts, United States. She has been with Asurion in this role since 2021. Her responsibilities include overseeing appliance repair services, enhancing technician coaching, and managing team performance.
Previous Experience at Asurion
Before her current role, Andrea Bessey served as Manager, Service & Repair at Asurion from 2017 to 2021 for four years. During this period, her work focused on improving service procedures and team efficiency in Boston, Massachusetts.
Technical Experience with Sprint
Andrea Bessey has a significant history with Sprint, where she worked in various capacities from 2005 to 2017. Her roles included Lead Technical Consultant and Service & Repair Support Specialist, among others. She contributed to technical consulting, customer service, and team leadership in locations such as Houston, Texas, and Nashville, Tennessee.
Career in Sales and Support at Best Buy
Andrea Bessey also worked at Best Buy in different roles. In 2016, she served as a Geek Squad CA for four months in Houston, Texas. Earlier, she was a Sales Support Associate in Nashville, TN, for three months from 2011 to 2012, focusing on customer assistance and product support.
Educational Background
Andrea Bessey attended Jackson College from 2001 to 2003, where she studied Business Administration and Management, General. This educational foundation provided her with essential skills for her various leadership roles in managing teams and operations.
Expertise in Leadership and Change Management
Andrea Bessey brings over a decade of experience in leadership roles, with a specialization in team building, coaching, and change management. She collaborates closely with Senior Technicians to improve team skills and plays a key role in recruiting and hiring appliance repair technicians. Her focus includes motivating technicians to upsell products and services aligned with customer needs.