Andrea Briggs
About Andrea Briggs
Andrea Briggs is a Team Coach at Asurion with extensive experience in technology management and customer care operations.
Title
Andrea Briggs holds the position of Team Coach at Asurion. In this role, she focuses on providing team leadership and enhancing the skills of her team members. Her expertise in workforce management plays a crucial role in achieving team objectives and delivering high-quality customer service.
Professional Experience at Asurion
Andrea Briggs has been working as a Team Coach at Asurion since 2015. Based in Las Vegas, Nevada, she leverages her extensive experience in workforce and quality management to lead her team effectively. Her work at Asurion involves enhancing customer service delivery and ensuring the team meets its performance targets.
Past Roles at First Advantage Bank and TeleTech
In 2015, Andrea served as Client Management Support at First Advantage Bank in Clarksville, Tennessee, for three months. Prior to that, she worked as a Team Leader at TeleTech in Hopkinsville, KY, from 2013 to 2014. These roles enabled her to develop her leadership skills and gain experience in client and team management.
Previous Position at Convergys
Between 2008 and 2013, Andrea worked as Chief Sustainment Officer at Convergys. Over these five years, she gained substantial experience in technology management within the customer care operations sector. Her role emphasized sustainability and the optimization of service delivery processes.
Education and Expertise
Andrea studied Business Administration and Management, General at Austin Peay State University in 1970. Her educational background supports her professional focus on workforce and quality management in customer service. She has developed significant expertise in technology management, particularly in customer care operations.