Angela Corden
About Angela Corden
Angela Corden is a Customer Service Representative at Asurion, specializing in troubleshooting customer televisions and mentoring new employees.
Company
Angela Corden currently works at Asurion as a Customer Service Representative. She has been with the company since 2013. Asurion is located in Nashville, Tennessee, United States. Prior to this role, she worked at Wells Fargo, also as a Customer Service Representative, from 2008 to 2013 in San Francisco, California.
Title
Angela holds the title of Customer Service Representative at Asurion. Her responsibilities include troubleshooting customer televisions and setting up service calls, utilizing the Pega entry system for logging customer calls and troubleshooting issues. She also provides mentorship to new employees, aiding their integration into company procedures and systems.
Education and Expertise
Angela Corden has an extensive educational background from Colorado Technical University. She earned a Master of Business Administration in Project Management in 2014 and a Master of Arts in Management in 2013. Her expertise includes customer service operations, troubleshooting, and policy updates.
Background
Angela has a strong background in customer service, having worked in this capacity at Wells Fargo for five years before joining Asurion. Her role involves direct interaction with customers, troubleshooting issues, and updating company policies to ensure current information is reflected accurately.
Achievements
Angela contributes significantly to her team by mentoring new employees and updating company policies. Her ability to troubleshoot and resolve customer issues efficiently has been a critical aspect of her role. Additionally, her work with the Pega entry system ensures that all customer interactions are logged accurately and addressed timely.