Angela Galindo
About Angela Galindo
Angela Galindo is the Director of Support Operations at Asurion, based in Bogotá, Colombia. She has held various leadership roles at Asurion since 2003, contributing significantly to customer solutions and operational excellence.
Current Role: Director, Support Operations at Asurion
Angela Galindo currently serves as the Director, Support Operations at Asurion. She has been in this role since 2022 and is based in Bogotá, Capital District, Colombia. In this capacity, she is responsible for overseeing the support operations that ensure customer service excellence and operational efficiency.
Previous Roles at Asurion
Angela Galindo has an extensive history with Asurion, having held multiple positions. She served as the Director of Customer Solutions Operations from 2016 to 2022 in Nashville, Tennessee. Before that, she was the Senior Manager of Customer Satisfaction & Social Media from 2016 to 2018 and Sr. Manager, Latin America Operations in 2016. She also served as a Senior Quality Manager from 2012 to 2016, Manager of Customer Experience Quality from 2010 to 2012, and Manager of Process Assurance and Compliance from 2008 to 2010. Her career at Asurion began in 2003, where she worked in Customer Solutions in the Houston, Texas area.
Educational Background
Angela Galindo studied Business Administration and Management, General at the University of Houston, where she earned her Bachelor's degree.
Key Contributions and Initiatives
Angela Galindo has made significant contributions during her time at Asurion. She developed a local Language/Culture program aimed at helping representatives improve their English as a second language and build stronger connections with customers. She serves as the lead of Asurion's 3,000-person Latin/Hispanic Employee Resource Group (ERG). Furthermore, she has a record of consistently achieving 105% or greater on expected sales goals and has played key roles in site launches, demonstrating a strong understanding of local and international business laws.