Angelia Green Woodall
About Angelia Green Woodall
Angelia Green Woodall is the Sr. Manager Client Performance at Asurion in Nashville, Tennessee, with a history of leadership roles at Verizon and Apex Digital LLC.
Current Position at Asurion
Angelia Green Woodall holds the position of Sr. Manager Client Performance at Asurion. She has been with Asurion since 2013 in Nashville, Tennessee, United States. Her role involves overseeing client performance, ensuring high levels of customer satisfaction and operational efficiency.
Previous Role at Verizon
Before joining Asurion, Angelia worked at Verizon from 2003 to 2013. She served as the Interim Associate Director of CS Ops/Project Manager for G2Market, Tech Operations, and Customer Service in Murfreesboro, Tennessee, United States. Her responsibilities included managing customer service operations and implementing projects aimed at enhancing technical operations.
Leadership at Apex Digital LLC
Angelia's career also includes her tenure at Apex Digital LLC, where she was the Interim VP of Operations and Logistics/Sr. Operations Director from 1997 to 2003 in Sturgis, Kentucky. During her time there, she led multiple operational initiatives and logistics strategies to streamline company processes.
Educational Background
Angelia Green Woodall pursued her studies at Kennedy Western University, where she completed coursework towards a Bachelor of Science in Business Administration.
Key Achievements
Angelia has several significant achievements to her name. At Asurion, she facilitated the highest customer satisfaction ratings in company history at 85%. She also reduced audit failures substantially from a 48% failure rate to just 3%. Additionally, she developed a comprehensive compliance action plan that ensured 100% audit readiness and contract compliance. Her efforts in communicating complex policies to executive leadership were successful, achieving full stakeholder buy-in for implementation. Moreover, she led the development and oversight of internal and external audits to proactively manage and mitigate risks.