Antonio Young
About Antonio Young
Antonio Young is a Mobile Tech Support Representative at Asurion, specializing in first call resolution and customer service.
Company
Antonio Young currently works at Asurion as a Mobile Tech Support Representative. He has been with the company since October 2012, providing over a decade of dedicated service in the Greater Nashville Area, TN. His tenure at Asurion is marked by consistent adherence to quality call standards and delivering value-added experiences to customers.
Professional Title
Antonio Young holds the position of Mobile Tech Support Representative. In this role, he specializes in achieving First Call resolution standards by following outlined processes and ensuring outstanding customer service.
Previous Work Experience
Before his current role, Antonio Young amassed experience in various technical and security roles. He worked at Apex Systems as a Help Desk Level 1 Technician for 7 months from 2011 to 2012, and at Guardsmark as a Security Guard for 1 year within the same period. Additionally, he spent 5 years at Comcast Cable as a Level IV Communication Technician from 2005 to 2010. His foundational years were spent in the United States Marine Corps, serving as a Field Radio Operator from 2001 to 2005.
Educational Background
Antonio Young pursued his undergraduate studies at the National College of Business & Technology, where he achieved an Associate of Applied Science in Information Systems Engineering from 2009 to 2011. Prior to that, he completed his high school education at North Side High School, earning a diploma in General Studies from 1997 to 2001.