April Hinds
About April Hinds
April Hinds is a Specialist in Premier Experience Analytics at Asurion and the owner of Inverse Mode.
Current Role at Asurion
April Hinds is currently employed at Asurion as a Specialist in Premier Experience Analytics. She has held this position since 2014. As a specialist, she focuses on analyzing customer experiences to enhance service quality and support offerings.
Owner of Inverse Mode
In addition to her role at Asurion, April Hinds is the owner of Inverse Mode. She has been running this business since 2014. The specific nature of the business or its operations is not disclosed, but her leadership role indicates a hands-on approach to management and operations.
Previous Positions at Asurion
Before her current role, April Hinds held multiple positions at Asurion. These include Quality Assurance Analyst for 3 months in 2014, Premier Support Transition Coach for 11 months from 2012 to 2013, Premier Support Technician Lead from 2012 to 2014, and Premier Support Help Desk Representative from 2011 to 2012.
Career in Analytics
April Hinds’s career has a significant emphasis on analytics, with her most recent role at Asurion focusing on Premier Experience Analytics. Previously, she was an Analytics Specialist at the company in 1970 for a brief period. Her continuous engagement with analytics roles demonstrates a consistent focus on data-driven insights and customer experience improvement.
Experience in Premier Support
April Hinds has substantial experience in Premier Support, having held several related roles at Asurion. These roles have ranged from being a Premier Support Help Desk Representative and Technician Lead to a Premier Support Transition Coach. This progression shows her depth of experience and expertise in customer support and technical assistance.