April Washington
About April Washington
April Washington is a Project Manager 2 at Asurion with extensive experience in telecommunications and a strong background in customer service and IT project management.
Title
April Washington holds the position of Project Manager 2 at Asurion, a role she has been committed to since May 2015. Her lengthy tenure in this role demonstrates her capability and dedication in project management within the telecommunications industry.
Company
April Washington is currently employed by Asurion, a global tech care company renowned for its technology protection services. She has been with Asurion in various capacities since 2013, showcasing her diverse skill set and adaptability.
Career Background
April Washington has accumulated extensive experience in the telecommunications industry. Her career began at CVS Pharmacy, where she worked as a Cashier/Supervisor for four years. She also held roles as an Intern at DFAS and as a Credit Manager at Wells Fargo. Later, she worked as a Customer Service Representative at Verizon Wireless and as Premier Support Solutions Tech Lead at Asurion before her current role. Her varied background highlights her adaptability and growth in both customer service and project management.
Educational Background
April Washington has achieved a comprehensive educational background. She holds a Master of Business Administration (MBA) in Computer/Information Technology Administration and Management from Walden University. She also attained a Bachelor of Business Administration (BBA) in Accounting from Tennessee State University and a Certified Nursing Assistant certification from NATS. Additionally, she graduated from the High School of Commerce and Business Administration with a focus on Business Administration and Management.
Expertise in Scrum and ServiceNow
April Washington has developed strong expertise in Scrum and ServiceNow, key methodologies and tools for managing IT projects. Her proficiency in these areas is instrumental in her role as Project Manager 2 at Asurion, enabling her to manage complex projects efficiently and effectively.