Archie (Demi) Roseman
About Archie (Demi) Roseman
Archie (Demi) Roseman is the Senior Manager of Customer Solutions at Asurion and Director of Call Center Operations at Yield Solutions Group, with extensive experience in call center management and business administration.
Title
Archie (Demi) Roseman holds the title of Senior Manager of Customer Solutions at Asurion, a role they have been dedicated to since 2019. Additionally, Roseman serves as the Director of Call Center Operations at Yield Solutions Group, which they began in 2018. Both roles highlight Roseman's expertise in customer solutions and call center management.
Current Roles and Responsibilities
As the Senior Manager of Customer Solutions at Asurion, Archie (Demi) Roseman is involved in enhancing customer service experiences in the Greater Nashville Area, TN. Concurrently, Roseman is the Director of Call Center Operations at Yield Solutions Group in Denver, Colorado, overseeing call center operations since 2018. Roseman's dual roles underscore a significant contribution to optimizing customer interactions and operational efficiencies.
Past Employment and Industry Experience
Archie (Demi) Roseman's extensive career includes roles such as Site Director at STARTEK and Sitel, spanning over two decades. At STARTEK (2017-2018) and Sitel (1999-2017), Roseman managed site operations in Colorado Springs, Colorado, and the Greater Omaha Area respectively. Other notable positions include Sales and Collection Manager at Coastal Adjustment Bureau (1996-1999) in Portland, Oregon, and Customer Care Vendor Manager at MCI (1994-1996) in Greater St. Louis Area.
Education and Expertise
Archie (Demi) Roseman holds an Associate's degree in Business Administration and Management, General, from Mississippi Valley State University, which they attended from 1991 to 1994. Roseman has honed their skills in call center analytics, change management leadership, mentorship, employee development, and possesses superior analytical skills. These competencies contribute significantly to their ability to manage and improve customer solutions and call center operations.
Key Skills and Contributions
Archie (Demi) Roseman demonstrates expertise in various key areas such as call center analytics, change management leadership, and mentorship. These skills enable Roseman to guide organizations through transitions, nurture talent, and utilize data to refine customer service operations. Roseman also has a proven track record in revenue growth and cost reduction initiatives, showcasing their ability to enhance financial performance and operational efficiency.