Arica Griffin
About Arica Griffin
Arica Griffin is an Operations Supervisor at Asurion with extensive experience in management, sales, training, and quality, contributing to business growth and customer excellence.
Current Role at Asurion
Arica Griffin currently holds the position of Operations Supervisor at Asurion, located in Nashville, Tennessee. Since 2019, she has implemented strategies that enhance both customer experience and employee development. She leads a team of up to 15 experts, focusing on coaching and development to drive sales and customer excellence.
Previous Experience at XOOM Energy
From 2015 to 2019, Arica Griffin worked as a Quality Manager at XOOM Energy in Huntersville, North Carolina. During her four-year tenure, she gained extensive management experience in quality, contributing significantly to the company's business objectives and growth.
Tenure at Faneuil Inc
Arica Griffin's career at Faneuil Inc spanned several roles from 2011 to 2015. She began as a Customer Service Representative in Martinsville, Virginia, then progressed to become a Quality Analyst/Assistant Training Specialist and later a Training Manager/Senior Training Specialist. In these roles, she honed her skills in training, quality, and customer service.
Roles at American Express
From 2001 to 2010, Arica Griffin served in multiple capacities at American Express in Greensboro, North Carolina. Her roles included Customer Care Professional, Customer Service Supervisor, and Learning Lab Coach. Over nine years, she developed a comprehensive understanding of customer service and employee coaching.
Educational Background
Arica Griffin studied at the Florida Institute of Technology, where she pursued a Bachelor of Business Administration (BBA) in Marketing from 2021 to 2024. Earlier, she attended the National College of Business from 1996 to 1998, achieving an Associate's degree in Computer Applications Management.