Ashley Hughes Jefferson
About Ashley Hughes Jefferson
Ashley Hughes Jefferson is a Premier Support Solutions Representative with experience in IT systems management and customer service, currently working at UnitedHealth Group.
Professional Experience at UnitedHealth Group
Ashley Hughes Jefferson currently holds the position of Associate IT Systems Management Analyst II at UnitedHealth Group, a role she has been in since 2015. She is based in Las Vegas, Nevada. This role involves managing and analyzing IT systems to ensure optimal performance and support for the company's technology infrastructure. Her contributions help maintain efficiency and effectiveness within UnitedHealth Group's IT operations.
Experience with Geek Squad
Before joining UnitedHealth Group, Ashely Hughes Jefferson worked at Geek Squad from 2014 to 2015. During her tenure, she served as a Covert Agent - Dispatch and Chat. In this role, she was responsible for providing remote technical support and dispatch services, addressing a range of tech-related issues for clients. Her experience here honed her skills in customer service and technical problem-solving.
Roles at Citi
Ashley Hughes Jefferson also has experience working at Citi, where she held two different roles. From 2012 to 2013, she was an Ops Support Representative 2 ACE in Las Vegas, Nevada. In this capacity, she provided operational support, participating in various customer service and administrative tasks. These roles sharpened her skills in operations and customer support, contributing to her well-rounded professional background.
Educational Background
Ashley Hughes Jefferson pursued her higher education at Western Governors University, where she earned a Bachelor of Science degree from 2014 to 2016. She also attended the College of Southern Nevada High School East, completing an Associate of Arts degree from 2009 to 2014. Her education has provided a solid foundation in both technical and liberal arts disciplines. Additionally, she attended Broadmoor High School from 1997 to 2001.
Early Career in Customer Service
Ashley Hughes Jefferson's early career includes several customer service roles. From 2008 to 2011, she worked as a Customer Assistant at AT&T in Las Vegas, Nevada. She then moved on to Teletech, serving as a Customer Service Representative from 2011 to 2012. These positions enabled her to develop strong communication and problem-solving skills, which have been crucial throughout her career.