Becky M.
About Becky M.
Becky M. is a Senior Complaints Handler at Asurion with extensive experience in customer service and team management.
Company
Becky M. is currently employed at Asurion in Chiswick, London. She has been working there since 2014, over a variety of roles.
Title
Becky M. holds the position of Senior Complaints Handler at Asurion. She has been in this role since 2018.
Education and Expertise
Becky M. studied at Lampton School from 1988 to 1992. She has extensive experience in handling and compiling case files from the Financial Ombudsman Service. Her work involves meeting targets and deadlines in demanding environments while ensuring a positive customer experience.
Professional Background
Becky M. has a long history of working in various roles, starting as a Customer Services Representative at Sitel UK Ltd in 2000. She has held positions at multiple companies, including AIG Direct, Homelet Insurance, and Oscar Mayer. She joined Asurion in 2014 and has held several positions, including Senior Complaints Handler, Complaints Deputy Team Leader, and Change Support Expert.
Experience in Complaints Handling
Becky M. has held multiple roles at Asurion focused on complaints handling. She started as a Customer Services Expert, progressed to Senior Complaints Handler, and served in interim leadership roles. Her responsibilities include managing teams, compiling case files, and providing empathetic customer support.