Ben Smith
About Ben Smith
Ben Smith is the Customer Care Operations Manager at Asurion, with a background in customer service leadership and a recent transition to the education field.
Title
Ben Smith is the Customer Care Operations Manager at Asurion, a position he has held since 2015.
Previous Roles
Before his current role, Ben worked as a Coaching Consultant at Asurion from 2013 to 2015. Prior to that, he served as Performance Development Manager and Performance Development Trainer at N.E.W. Customer Service Companies, Inc from 2008 to 2013 in Russellville, AR.
Education
Ben Smith earned a Master of Education (M.Ed.) in Teaching, Learning, and Leadership from Arkansas Tech University between 2021 and 2022. He also holds a Bachelor of Arts (B.A.) in Communication, Journalism, and Related Programs from the same institution, completed from 1998 to 2001.
Expertise
Ben has extensive expertise in developing training programs and curriculum for customer service teams. He is skilled in conflict and escalation resolution and has demonstrated leadership in contact center operations and process improvement.
Professional Impact
Ben has played a key role in enhancing employee engagement and driving customer service excellence at Asurion. His work has significantly contributed to the improvement of customer care operations.