Benjamin Gibbs
About Benjamin Gibbs
Benjamin Gibbs is a District Manager at Asurion in Denver, Colorado, with extensive experience in operations and customer service management.
Company
Benjamin Gibbs currently works at Asurion as a District Manager. Asurion is a technology protection company that offers a range of services to protect consumer electronics, from mobile phones to home appliances.
Title
Benjamin Gibbs holds the position of District Manager at Asurion since 2021. In this role, he oversees the operations of multiple retail stores across the Denver, Colorado area.
Education and Expertise
Benjamin Gibbs studied at King's College, where he obtained an Associate’s Degree in System, Networking, and LAN/WAN Management/Manager from 2007 to 2009. He also completed his high school education at Eau Claire High School, earning a High School Diploma in 2005. His educational background has equipped him with essential skills in networking and system management.
Work Experience
Benjamin Gibbs has extensive experience in supervisory and managerial roles across various companies. He started his career at Teleperformance as an Operations Supervisor from 2011 to 2014 in Columbia, South Carolina. He then held several positions at Time Warner Cable, including Customer Care Specialist, Customer Care Team Lead, and Signature Home Supervisor from 2014 to 2017. In 2018, he worked at Concentrix as a Supervisor Technical Support. He joined Asurion in 2019 and has held several roles, including Operations Supervisor in Nashville, Tennessee, and In Home Operations Supervisor in San Diego, California, before becoming District Manager in Denver, Colorado.
Operational Responsibilities
In his role as District Manager at Asurion, Benjamin Gibbs conducts bimonthly sales meetings with store leads to enhance performance and align with company goals. He is responsible for maintaining strategic recruitment practices to ensure that retail stores are adequately staffed. Additionally, he conducts quarterly Partnership and Operational store assessments to evaluate and improve store operations. He also provides coaching to store leaders on handling difficult and complicated situations to improve customer service. Ongoing coaching sessions with employees are part of his responsibilities to ensure alignment with Asurion’s values and culture.