Brandi L. Smith
About Brandi L. Smith
Brandi L. Smith is the Senior Director of Customer Solutions at Asurion, with extensive experience in leadership roles at T-Mobile and Convergys Customer Management Group.
Title
Brandi L. Smith currently serves as the Senior Director Customer Solutions at Asurion since 2021.
Company
Brandi L. Smith is currently working at Asurion. She has been with the company since 2013, previously in the role of Site Director, Premier Support Solutions, until transitioning to her current role.
Education and Expertise
Brandi L. Smith studied at Southern University and Agricultural and Mechanical College at Baton Rouge from 1996 to 2000. Throughout her career, she has developed considerable expertise in customer solutions, leadership development, and call center operations.
Professional Background
Before her current role at Asurion, Brandi L. Smith held numerous positions at T-Mobile. She was a Director of Leadership Development from 2012 to 2013 and an Associate Director of Call Center Operations from 2010 to 2012. Earlier, she served as a Senior Manager of Learning Development and a Team Manager. Additionally, she worked at Convergys Customer Management Group as a Quality Manager and Sales Manager.
Achievements
Brandi L. Smith achieved 167 internal promotions within a five-month period through effective succession planning. She is a recipient of 11 JD Power and Associate Customer Service Awards. Additionally, she managed development programs for over 1000 staff, enhancing employee satisfaction and career success. She has a proven track record of reducing customer complaints through strategic business execution.