Caleb Francis
About Caleb Francis
Caleb Francis is a Technical Support Supervisor at Asurion with a diverse background in IT management, store management, and technology consulting.
Current Role at Asurion
Caleb Francis serves as a Technical Support Supervisor at Asurion, a position he has held since 2019. Based in Phoenix, AZ, Caleb is responsible for overseeing technical support operations, ensuring customer issues are resolved promptly and efficiently. His role involves managing a team of technical support agents, troubleshooting complex technical problems, and enhancing support strategies to improve customer satisfaction.
Previous Experience in Technical Support
Prior to his current role, Caleb worked as a Technical Support at Asurion from 2018 to 2019. In this position, he provided frontline support to customers, addressing their technical issues and ensuring high service standards. His experience in this role laid a strong foundation for his supervisory position, as he gained insight into common technical challenges and customer service practices.
Background in IT Management
Caleb Francis held a position as IT Manager at Communication Power Solutions between 2017 and 2018. Based in Tempe, AZ, he managed the company's IT infrastructure, coordinated with various departments to ensure technology aligned with business needs, and supervised the IT team. His role encompassed both strategic planning and hands-on technical work, providing a comprehensive IT management experience.
Education in Information Systems
Caleb Francis studied Information Systems at Strayer University. Although records indicate an atypical commencement date of 1970 for 0 months, his educational background underpins his technical knowledge and skills. This formal education, coupled with his practical experience, equips him with a solid foundation in IT and technical support.
Experience in Personnel Development
With a diverse career background, Caleb has considerable experience in instruction and personnel development. He served as a Language Instructor at AMC in Kaohsiung City, Taiwan, from 2009 to 2014, where he honed his teaching and mentoring skills. Additionally, his role as Instructor/Recruiting Manager at Affiliated Computer Services, Inc. from 2004 to 2007 in Portland, Oregon, involved both teaching and personnel management, further extending his expertise in fostering talent and skill development.