Carlos Escobar
About Carlos Escobar
Carlos Escobar is an Operations Manager at Asurion with over 8 years of experience in the BPO industry, known for his strong analytical skills and effective team management.
Current Title: Operations Manager
Carlos Escobar currently holds the position of Operations Manager at Asurion. He began his tenure in this role in 2022. Based in Bogotá, Capital District, Colombia, Carlos oversees operations, ensuring compliance metrics are met and driving business growth for the company.
Previous Roles in the BPO Industry
Carlos Escobar has extensive experience in the BPO industry, having served in various managerial roles over the years. He worked at Transcom as a Business Manager from 2021 to 2022, and as an Account Manager at Teleperformance from 2020 to 2021. Prior to that, he held the position of Ejecutivo de cuenta (ACCM) at Teleperformance from 2019 to 2020. His career also includes a stint as a Manager Program Management at Callzilla from 2018 to 2019, and he was a Supervisor at Sitel from 2014 to 2018. Carlos began his journey in the BPO field at Convergys Intelligent Contact as an Agente de servicios al cliente from 2012 to 2013.
Education Background
Carlos Escobar studied at UNIMINUTO Colombia, where he achieved a degree in Ingenieria agroecologica in 1970. His educational background has provided him with a foundation that complements his extensive professional experience in the BPO industry.
Skills and Expertise
Carlos possesses over 8 years of experience in the BPO industry, with a strong focus on leading teams to meet compliance metrics and drive business growth. He is known for his excellent communication and interpersonal skills, which are crucial for effective team management and client interactions. Additionally, his strong analytical skills and good command of the English language enhance his ability to manage operations efficiently. Carlos also has substantial experience being the point of contact with direct clients abroad, ensuring goals are met and activities are successfully performed.
Professional Experience in Bogotá
Carlos Escobar's professional journey has been predominantly based in Bogotá, D.C., Capital District, Colombia. Over the years, he has worked with several major firms in the area, contributing significantly to their operations and management. His roles in different companies have equipped him with a deep understanding of the local and international BPO landscape, making him a valuable asset to any organization he has been part of.