Carolyn Scott
About Carolyn Scott
Carolyn Scott is the Senior Client Success Manager at Simplr and Asurion, with extensive experience in customer success and claims management.
Title
Carolyn Scott holds the position of Senior Client Success Manager at Simplr. She has been with the company since 2019 and works within the Nashville Metropolitan Area. In this role, she focuses on enhancing client satisfaction and success by leveraging her extensive industry experience and skillset.
Professional Experience at Asurion
Carolyn Scott is currently working at Asurion as a Simplr Senior Client Success Manager. Her role at Asurion, starting in 2019, also places her in the Nashville Metropolitan Area. She blends technological insights with client relationship management to deliver outstanding results for clients.
Previous Positions at CCC Information Services
Before joining Simplr, Carolyn Scott served as a Customer Success Manager at CCC Information Services. From 2017 to 2019, she was responsible for managing client relationships and ensuring customer satisfaction. Her role required coordination across various functions to streamline service delivery and improve client interactions.
Experience in the Insurance Sector
Carolyn Scott held several roles at State Farm ® from 2010 to 2016, acquiring extensive experience in the insurance sector. Her positions included Loan Service Representative, Personal Injury Protection Claims Representative, Special Investigations Unit Claims Representative, and Bodily Injury Claims Team Manager. These roles spanned multiple locations, including the Greater St. Louis Area, Portland, Oregon Area, and Greater Seattle Area.
Educational Background
Carolyn Scott achieved a Master's degree in Business Administration from Webster University, completing her studies between 2011 and 2013. She also holds a Bachelor of Science degree in Criminology from the University of Missouri, conferred in 1970. Her academic background has contributed significantly to her professional expertise, particularly in the areas of business management and customer relationship management.
Expertise in Customer Experience Solutions
Carolyn Scott specializes in managing customer experience solutions that integrate AI-based technology with human-first approaches. She has played a pivotal role in helping premium brands transform customer interactions by leveraging Simplr's NOW CX solution. Her ability to manage major initiatives in fast-paced, multicultural environments distinguishes her as a leader in client success management.