Casey Cleveland
About Casey Cleveland
Casey Cleveland is a Regional Service Manager at Asurion with extensive experience in the telecommunications industry, having previously held several leadership roles at Utili Comm South Inc.
Current Role at Asurion
Casey Cleveland currently serves as Regional Service Manager at Asurion, a position held since 2018. Based in the Indianapolis, Indiana Area, Casey coordinates various key functions including local real estate, recruiting, and fleet management. Casey has been instrumental in launching 12 new Verizon 5G Home markets and developed a scalable Field Operations Guide for Verizon 5G Business-to-Business installations nationwide.
Previous Experience at Utili Comm South Inc
Before joining Asurion, Casey Cleveland built an extensive career at Utili Comm South Inc. Starting as a Supervisor in 2006, Casey was promoted to Area Manager in 2008, holding the position until 2014. Responsible for overseeing regional operations, Casey later ascended to Regional Vice President, a role held from 2014 to 2018. Throughout this tenure, Casey was located in the Indianapolis, Indiana Area and demonstrated strong leadership within the organization.
Technical and Management Background
Casey Cleveland's career began as a Commercial Cable Technician at PirTano Construction Company, Inc., working from 2005 to 2006 in Grayslake, IL. Prior to this, Casey managed and worked as a Technician at Wiring Services from 2002 to 2005. Here, Casey developed hands-on experience in technical services and management, laying the foundation for a successful career in regional service management.
Educational Background
Casey Cleveland studied at Northwest Kansas Technical College, earning a Technical Degree in Communication Network Technology in 2002. Before this technical education, Casey attended Fort Hays State University from 1996 to 2000, completing General Studies. This combination of technical and general education provided the diverse skillset required for managing large-scale operations and teams.
Leadership and Program Development
Casey Cleveland has demonstrated a strong proficiency in leadership and program development. Recognized as a Leadership Sensi, Casey completed Asurion's company-wide leadership development program. Additionally, Casey developed the inaugural training and safety program for a new line of business and led efforts to provide exceptional service to high-profile clients including the NFL, Kroger, Walgreens, CVS, and Louis Vuitton. A noteworthy achievement includes sourcing and onboarding a network of third-party contractors covering 90% of U.S. zip codes for Asurion’s Smart Home Service line.