Casey Corwine
About Casey Corwine
Casey Corwine is the Director of Change Management at Asurion, with a background in various leadership roles within the company and the United States Air Force.
Title at Asurion
Casey Corwine holds the position of Director Change Management at Asurion. He has been with the company since 2019, leading a team of six Change Owners. These Change Owners are responsible for managing multiple client and technology projects within the call center optimization portfolio.
Past Experience at Asurion
Before becoming the Director of Change Management, Casey Corwine held various roles at Asurion. He was the Chief of Staff, Customer Solutions, for three months in 2018, Senior Manager, Coaching, from 2017 to 2018, Manager, Customer Experience Quality from 2013 to 2017, and Manager, Process Improvement from 2010 to 2013. These roles were primarily based in the Greater Nashville Area, TN.
Military Background
Casey Corwine has a background serving in the United States Air Force. His positions included Passenger Service Flight Commander from 2009 to 2010 at McGuire AFB NJ, Flight Commander/Installation Distribution and Deployment Officer in 2009, and Air Freight Flight Commander from 2006 to 2009.
Educational Background
Casey Corwine has an academic background in Communication and Entrepreneurship. He completed his MBA in Entrepreneurship/Entrepreneurial Studies from American Military University between 2008 and 2010. Prior to that, he achieved a BA in Communications from Manhattan College, from 2002 to 2006.
Key Initiatives at Asurion
At Asurion, Casey Corwine led initiatives to formalize the Change Owner training and development process. He created professional capabilities guides and curated training resources. Additionally, he refined the hiring process for the Change Management team to align with diversity and inclusion practices and overhauled the onboarding process for new hires, leading to faster proficiency.