Cecilia Oberholzer
About Cecilia Oberholzer
Cecilia Oberholzer is an Inbound Customer Service Representative at Asurion and TTEC, with a background in email support and technical phone support.
Company
Cecilia Oberholzer is currently employed by TTEC and Asurion. At TTEC, she serves as a Customer Service Representative with a focus on email support. She began her role there in 2021. For Asurion, she has been working as an Inbound Customer Service Representative since 2019. These roles are based in Moncton, New Brunswick, Canada.
Title
Cecilia Oberholzer holds the title of Inbound Customer Service Representative. In this capacity, she provides assistance to customers primarily through email support, dealing with inquiries related to sports betting, daily fantasy sports, and casino platforms.
Education and Expertise
Cecilia Oberholzer studied at Holland College, where she earned a Diploma in Visual Communications, specializing in Design and Illustration, from 1997 to 2000. Her education has equipped her with a solid foundation in visual communication and design principles.
Background
Cecilia Oberholzer has amassed a diverse background in customer service and administrative roles. Her previous positions include working as an Administrative Assistant at Organigram Inc, a Customer Service Representative at Concentrix and a Home Healthcare Consultant at Lawtons Drugs. She also worked at Online Support Inc providing technical phone support from 2010 to 2012.
Technical Skills and Tools
In her current roles, Cecilia utilizes a variety of tools to enhance her work. These include AWS, Confluence, Secure Remote Worker, Google Docs, Grammarly, Zendesk, Slack, and Zoom. She supports users of both mobile applications and web-based products, ensuring comprehensive customer service and technical support.