Charity Chavez
About Charity Chavez
Charity Chavez is the Director of Operations at Asurion, with a background in quality assurance, client services, and training management.
Director of Operations at Asurion
Charity Chavez has been serving as the Director of Operations at Asurion since 2014. In this role, she has implemented strategic planning initiatives that have enhanced global technical solutions. She is responsible for leading the development and growth of the management team, emphasizing leadership development and professional growth. Additionally, she manages all aspects of call center operations, ensuring the superior delivery of technical support services in a dynamic environment. Her work significantly contributes to the company's operational excellence.
AVP- Quality Assurance at Specialized Loan Servicing
From 2010 to 2014, Charity Chavez worked at Specialized Loan Servicing as the Assistant Vice President of Quality Assurance and Learning and Development. During her tenure, she played a key role in overseeing quality assurance processes and spearheaded various learning and development programs. Her efforts were instrumental in ensuring that the company's standards and service quality remained high, thus reinforcing its reputation in the industry.
Client Services Operations Manager at Express Scripts
Between 2005 and 2010, Charity Chavez held the position of Client Services Operations Manager at Express Scripts. In this role, she was responsible for managing client service operations, focusing on maintaining high levels of customer satisfaction and operational efficiency. Her leadership helped in streamlining operations and improving service delivery standards during her five-year tenure.
Education and Expertise
Charity Chavez holds extensive academic qualifications. She earned her MBA in Business Administration and Management from Colorado State University between 2006 and 2008. Prior to that, she received her Bachelor of Science in Political Science from Colorado State University Pueblo, completing her studies in 2000. Additionally, she holds a Six Sigma Black Belt Certification from Villanova University, earned in 2009. Her educational background underscores her expertise in business management, operational efficiency, and strategic planning.
Training and Transition Supervisor at GEICO
Charity Chavez worked at GEICO as a Training and Transition Supervisor from 2001 to 2005. Here, she supervised training programs and managed transitions, focusing on preparing staff for new roles and responsibilities. Her work involved developing and implementing training curriculums designed to enhance employee skills and knowledge, thereby contributing to their professional development and the overall efficiency of the company.