Charles (Chas) Frank
About Charles (Chas) Frank
Charles (Chas) Frank is the Senior Director of Product Development and Growth at Asurion, with a career spanning various roles in supply chain, risk management, and consulting.
Current Role at Asurion
Charles Frank is the Senior Director of Product Development and Growth at Asurion, a role he has held since 2015 in the Greater Nashville Area, TN. In this position, he oversees the development and expansion of new products. His leadership is instrumental in driving growth through innovative product strategies.
Previous Roles at Asurion
Before becoming the Senior Director of Product Development and Growth, Charles Frank held several key roles at Asurion. From 2012 to 2015, he served as the Director of Supply Chain Global Data Analytics and Initiatives. Prior to that, he was the Senior Manager of Supply Chain Forecasting and Planning from 2009 to 2012, and Risk Manager from 2005 to 2009. In these roles, he contributed significantly to optimizing supply chain processes and risk management.
Work Experience at Consulting Firms
Charles Frank's career includes substantial experience in consulting. He worked as a Manager at FTI Consulting from 2003 to 2005 and at KPMG from 2002 to 2003. He also served as a Senior Consultant in Arthur Andersen's Strategy, Finance, and Economics Group from 1998 to 2002. These positions allowed him to develop expertise in strategic consulting and financial management.
Academic Background
Charles Frank holds an MBA from Indiana University - Kelley School of Business, which he earned between 2003 and 2005. He also holds a Bachelor of Science in Business Administration and Management, General from Washington and Lee University, where he studied in 1970.
Key Contributions at Asurion
Charles Frank has made significant contributions to Asurion's success. He pioneered the development of fraud detection rules that improved the efficiency of processing non-fraudulent claims. He also developed innovative methods to monetize the company's repair network, enhancing revenue streams. Additionally, he established a global data analytics team that identified root causes for back-order and quality issues and was responsible for Asurion’s fastest product launch. Furthermore, he acted as the global product owner of trade-in and upgrade solutions, enhancing customer experiences in these areas.