Charles Crouch
About Charles Crouch
Charles Crouch is a Premier Support Technician at Asurion and the owner of Resurrection Computers, with extensive experience in customer and technical support roles.
Title
Charles Crouch is a Premier Support Technician currently working at Asurion. In this role, he provides expert technical support for a wide range of devices.
Current Positions
Charles Crouch holds multiple positions simultaneously. He has been working at Asurion as a Premier Support Technician since 2013 and at Afni as a Customer Support representative since 2012. Additionally, he owns Resurrection Computers, a venture he started in 2011.
Previous Experience
Charles Crouch has an extensive background in IT and technical support. He directed Information Technologies at Church on the Street from 2007 to 2011 and worked as a Field Service Technician at Computer Medic from 2002 to 2007.
Education and Expertise
Charles Crouch acquired his Master's degree from Almeda University, studying from 1997 to 2001. Before that, he attended Glendale Community College from 1994 to 1997, Phoenix College from 1993 to 1997, and Olivet High School from 1976 to 1980. His skillset includes providing technical support for devices such as robotic lawn mowers, health and fitness devices, and assisting with device integration.
Technical Support Services
In his technical support roles, Charles Crouch aids customers in transitioning between different manufacturers, upgrading to new phones, and integrating their devices with cars, TVs, and home networks. These services are crucial for enhancing user experience and ensuring seamless device functionality.