Christina Cruz
About Christina Cruz
Christina Cruz is a Customer Service Manager at Asurion with extensive experience in training development and customer service management.
Title
Christina Cruz is currently the Customer Service Manager at Asurion.
Company
Christina Cruz is employed at Asurion as a Customer Service Manager, a position she has held since 2019 in the Orlando, Florida Area.
Past Roles at Continuum Global Services
Before joining Asurion, Christina Cruz worked at Continuum Global Services. From 2014 to 2019, she served as the Training Development Supervisor and Facilitator in Orlando, Florida. Her responsibilities included designing and implementing training programs to enhance performance in customer service settings.
Previous Experience at Randstad USA
Christina Cruz held multiple positions at Randstad USA. In 2014, she worked in STOLI Fraud, Prevention, and Claims for 6 months. Prior to that, she served as an Emergency Dispatcher from 2013 to 2014, also for 6 months. Both roles were based in the Orlando, Florida Area.
Role at AT&T
From 2006 to 2010, Christina Cruz was employed by AT&T as a Customer Service AT&T Wireless Service Team Manager in Fayetteville, North Carolina. During this period, she focused on managing customer service teams.
Early Career at Kangaroo Express
Christina Cruz began her career at Kangaroo Express, where she worked as an Assistant Store Manager from 2002 to 2006 in Fayetteville, North Carolina. This role provided her with foundational experience in managing teams and operational procedures.
Expertise in Training Program Design
Christina Cruz specializes in designing and implementing training programs aimed at improving performance in customer service environments. She has a proven track record in developing and maintaining company learning and Standard Operating Procedure (SOP) materials.
Experience in Virtual and Offshore Training
Christina Cruz has extensive experience in virtual and offshore training, particularly focusing on management and peer development. Her skills in these areas make her a valuable asset for organizations looking to enhance their training programs.