Christopher Jones
About Christopher Jones
Christopher Jones is a Premier Support Solution Technician with extensive experience in process improvement and customer service roles, currently working at Asurion.
Professional Experience at Asurion
Christopher Jones is currently employed at Asurion as a Premier Support Solution Technician. He has been working at this role since 2014 in Antioch, TN. As a Premier Support Solution Technician, he provides technical assistance and solutions to complex issues, ensuring high levels of customer satisfaction.
Professional Experience at Verizon Wireless
Christopher Jones has held multiple roles at Verizon Wireless. From 2015, he has been serving as a Customer Service Advocate in Murfreesboro. Prior to this, he worked as a Manager in Process Engineering with a focus on Lean Six Sigma methodologies from 2016 to 2018. Earlier roles included Supervisor for Call-in Rate Analytics from 2011 to 2016, Project Consultant from 2009 to 2011, and Manager of Workforce Management from 2008 to 2009.
Educational Background
Christopher Jones has an extensive educational background. He earned a Bachelor's degree in Business Administration from Henderson State University. He also holds an Associate degree in Network Support Administration from Daymar Institute-Murfreesboro, which he completed between 2010 and 2012. Additionally, Jones attended the University of Arkansas at Little Rock from 2015 to 2017.
Early Career at Standard Register
Before transitioning into the tech and customer service domains, Christopher Jones worked as a Press Operator at Standard Register. He held this position from 2006 to 2014, marking an eight-year tenure that likely provided him with valuable experience in operations and production management.