Cindy Sandoval
About Cindy Sandoval
Cindy Sandoval is a Customer Care Supervisor at Asurion with extensive experience in customer service and team management, previously holding various roles at T-Mobile.
Title and Position
Cindy Sandoval is currently working as a Customer Care Supervisor at Asurion. She has held this position since 2012. In this role, she plays a crucial part in overseeing customer care operations and ensuring high levels of customer satisfaction.
Professional Experience
Cindy Sandoval has an extensive career at T-Mobile before her current role at Asurion. She worked at T-Mobile from 2001 to 2012, starting as a Customer Care Representative and advancing through various roles, including Quality Assurance Analyst, Executive Customer Relations, Operations Senior Representative/Team Lead, and Operations Coach/Supervisor. Her tenure at T-Mobile spanned over a decade and was based in locations such as Albuquerque, New Mexico, and Frisco, Texas.
Education and Expertise
Cindy Sandoval attended The University of New Mexico, where she studied Business Administration, Management, and Operations, earning a Bachelor's degree. Her academic background laid a strong foundation for her career in customer service and operations management.
Achievements in Customer Care
During her career, Cindy Sandoval has developed a mentor program aimed at enhancing team performance within her current department. Additionally, she achieved 8 consecutive quarters of 100% positive agent surveys, demonstrating her effective leadership and ability to manage and motivate her team.
Commitment to Continuous Improvement
Cindy Sandoval holds a Yellow Belt level in a Master's Program, highlighting her dedication to continuous improvement and process optimization. This credential shows her commitment to enhancing operational efficiencies and fostering a culture of excellence.