Claudia Davis, Cptd
About Claudia Davis, Cptd
Claudia Davis is the Manager of Learning and Development at Asurion, overseeing training programs and managing a team of specialists.
Company
Claudia Davis currently works at Asurion as the Manager of Learning and Development. She has been with the company since 2013, spearheading various training and development initiatives in the Phoenix, Arizona area. Her role involves overseeing the training and performance of over 1,000 new call center representatives annually. She also collaborates closely with Senior Directors, Senior Managers, and HR Business Partners across multiple lines of business.
Previous Experience at Integrity Solution Services
Before joining Asurion, Claudia Davis held several key positions at Integrity Solution Services. From 2011 to 2013, she served as the Senior Project and Training Manager at Charter Communications, where she managed numerous training projects. Prior to that, she was the Training and Quality Manager from 2008 to 2011. Claudia initially joined Integrity Solution Services as the Language Program Manager, a role she held from 2007 to 2008 in Panama City, Panama.
Education and Expertise
Claudia Davis earned a Bachelor of Science degree from Michigan State University in Biological Sciences. Her education and deep understanding of biological sciences have laid a strong foundation for her career in learning and development. Over the years, she has developed extensive expertise in training methodologies, performance tracking, and quality management.
Key Projects and Initiatives
At Asurion, Claudia Davis led the development of a New Hire Support Project, which included multiple Standard Operating Procedures (SOPs) for performance tracking, attendance, and communication. This project resulted in quality scores exceeding the graduation goal by 16%. She also implemented a Trainer Development program in 2020, featuring 18 Instructor-Led and Self-Paced learning activities, which achieved an 84% completion rate. Additionally, during the pandemic in 2020, Claudia coordinated a rapid transition for 4,800 employees to a work-from-home environment within 45 days, managing schedules and Train-the-Trainer sessions across the U.S., Canada, and the Philippines.