Clifford Forbes
About Clifford Forbes
Clifford Forbes is the Director of Dev Operations and Engineering at Asurion, with a history of significant achievements in IT infrastructure, productivity, and business transformation.
Title
Clifford Forbes holds the position of Director Of Dev Operations And Engineering at Asurion.
Work History at Asurion
Clifford Forbes has been with Asurion since 2009. He initially served as the Sr. Manager of Quality Assurance from 2009 to 2011. Presently, he is the Director Of Dev Operations And Engineering, a role he has held since 2010. During his tenure, he successfully transitioned Asurion's IT infrastructure to support 22,000 remote employees within three months at the onset of COVID-19, implemented proprietary applications that improved claims processing speed, and directed 12 large-scale facility moves. His initiatives have led to significant gains in productivity and revenue, including a 50% productivity gain and a 26% increase in business revenues.
Previous Experience
Before joining Asurion, Clifford Forbes gained extensive experience in various roles. At LexisNexis, he served as the Director Of Quality Assurance and Senior Manager of Data Production from 2001 to 2009. Additionally, he was the Senior Manager of Data Center Operations & System Administration at FISI Madison from 1999 to 2001. In these roles, he improved efficiency, managed significant infrastructure projects, and optimized organizational processes. His work at LexisNexis included overseeing data production and maintaining high-quality assurance standards.
Educational Background
Clifford Forbes attended Florida Agricultural and Mechanical University, where he studied Chemistry and earned an Associate degree. He also studied at Archbishop Curley Notre Dame.
Key Projects and Achievements
Throughout his career, Clifford Forbes has successfully led several high-impact projects. At Asurion, he owned the Technology Operation Center, resulting in consistent uptimes for AT&T and Verizon increasing from 60% to 98%. He also optimized processes to reduce incident resolution time from 45 days to 5 days and enhanced end-user tools, leading to an 18% improvement in customer satisfaction and a 20% increase in business revenues. Moreover, he worked with Fortune 100 CEOs to accelerate IT and Business Transformation, achieving faster provisioning by 80%, reducing downtime by 33%, and increasing responsiveness to IT requests by 37%.