Cory Johnson
About Cory Johnson
Cory Johnson is an Operations Supervisor at Asurion in Houston, Texas, with extensive experience in various supervisory and customer service roles within the company since 2005.
Title
Cory Johnson holds the position of Operations Supervisor at Asurion. He has been in this role since 2011, based in the Houston, Texas area.
Company
Cory Johnson currently works at Asurion, a company where he has held multiple titles over the years. His roles have included Acting Supervisor, Overnight Lead, Floor Support, Roadside Advanced Customer Care, and Roadside Customer Service Representative.
Education and Expertise
Cory Johnson attended John Ehret High School from 1990 to 1992. His expertise includes supervising operations, fostering open communication within his team, and consistently managing department policies and procedures.
Professional Background
Cory Johnson's career at Asurion started in 2005 as a Roadside Customer Service Representative. Over the years, he has held various roles, including Roadside Advanced Customer Care (2006-2007) and Acting Supervisor/Overnight Lead/Floor Support (2007-2011). Since 2011, he has been serving as Operations Supervisor, focusing on improving operational performance and compliance within the department.
Key Roles and Responsibilities
As an Operations Supervisor, Cory monitors and analyzes team performance data to ensure adherence to service levels. He collaborates with departments like Training, IT, and the Command Center on projects and system issues. His responsibilities include setting team priorities, coaching team members, and implementing corrective actions when necessary. Additionally, Cory plays a key role in the re-launch of Metro PCS and focuses on resolving operational problems through defined processes and expertise.