Craig Alan Brown Jr
About Craig Alan Brown Jr
Craig Alan Brown Jr is a Store Manager/Store Leader at Asurion's UBreakIFix in Pennsylvania, United States, with extensive experience in technical services and management roles.
Title and Current Role
Craig Alan Brown Jr is currently serving as the Store Manager/Store Leader at UBreakIFix, a division of Asurion. He has been in this role since 2021 and is responsible for overseeing operations in Pennsylvania, United States. His duties include managing the store, leading the team, and ensuring high standards of customer service and technical repair services.
Professional Experience at Asurion
Craig Alan Brown Jr has extensive experience with Asurion, holding various roles since 2017. He initially started as a Repair Technician at Sprint for 6 months, then advanced to Technical Services Lead from 2017 to 2020 in the Greater Philadelphia Area. Brown also served as Technical Services Supervisor at AT&T for one year from 2020 to 2021, before becoming a Lead Technician at T-Mobile in 2021 for one month.
Early Career and Experience
Craig Alan Brown Jr began his career with roles in various organizations. His early positions included working as a Special Needs Counselor at Kline Branch Jewish Community Center in 1999 and a Personal Assistant at Mark Ulrick Engineers Inc. in 1998. He also served as a Computer Application Associate Volunteer at the Free Library of Philadelphia in 1996.
Education and Academic Background
Craig Alan Brown Jr pursued his academic studies at the University of Maryland Eastern Shore, where he focused on Mass Communication/Media Studies, completing three years of a four-year bachelor's program from 2002 to 2005. Prior to that, he studied at Martin Luther King High School, where he received his diploma after three years of study in Academics Plus from 1998 to 2001.
Skill Development and Team Training
In his current managerial role at UBreakIFix, Craig Alan Brown Jr provides extensive training and development to a team of repair technicians who handle Apple, Samsung, and Google products. He monitors the skill achievements of his technicians to ensure alignment with company strategies and local business goals. Additionally, he analyzes financial and technical performance to devise plans for enhancing sales and service.