Cynthia Herndon
About Cynthia Herndon
Cynthia Herndon is a Coach/Service & Repair Manager at Asurion with extensive experience in sales and management roles at various companies, including Samsung Mobile and T-Mobile.
Current Role at Asurion
Cynthia Herndon is currently engaged with Asurion, holding the position of Coach/Service & Repair Manager. Her tenure at Asurion began in 2017, and she plays a crucial role in managing and coaching service and repair teams. Her responsibilities include overseeing repair services, ensuring quality assurance, and mentoring team members to enhance their professional skills.
Previous Experience at Samsung Mobile
Before joining Asurion, Cynthia worked at Samsung Mobile as a Field Sales Manager from 2016 to 2017. Based in the Greater Los Angeles Area, she was responsible for managing field sales operations, driving sales targets, and maintaining customer relationships. Her role required extensive coordination with sales teams and clients to promote Samsung Mobile products effectively.
Career at MarketSource Inc.
Cynthia served as a Regional Field Manager at MarketSource Inc. from 2014 to 2016. In this role, she oversaw field operations across multiple regions, managed teams, and ensured the successful implementation of sales strategies. Her responsibilities included training field representatives, monitoring performance metrics, and enhancing the effectiveness of field campaigns.
Roles at T-Mobile and Sprint
Cynthia's experience in the telecommunications industry includes positions at both T-Mobile and Sprint. At T-Mobile, she worked as a Senior District Manager from 2002 to 2007, where she managed district operations and led sales initiatives. Before that, she served as a SWAT Manager at Sprint from 2000 to 2002, focusing on special projects and operational improvements.
Education: California State University-Long Beach
Cynthia Herndon earned her Bachelor of Arts (BA) degree in Communication, General from California State University-Long Beach in 1970. Her academic background in communication has been instrumental in her various managerial roles, providing her with the foundational skills necessary for effective leadership and team coordination.