D'andrea Matthews
About D'andrea Matthews
D'andrea Matthews is a Technical Support Specialist at Asurion and a Licensed Aesthetician, with a diverse background in data entry, food service, and customer service.
Company
D'andrea Matthews has been working at Asurion since 2016 as a Technical Support Specialist in the Greater Nashville Area, TN. Asurion is known for offering protection plans and warranty services to electronics consumers, where D'andrea plays a crucial role in ensuring the technical support structure functions smoothly.
Title
D'andrea Matthews holds the title of Technical Support Specialist at Asurion since 2016. In this role, she is involved in troubleshooting, providing customer support, and technical guidance to users facing issues with their electronic devices.
Education and Expertise
D'andrea Matthews has a Bachelor of Applied Science (B.A.Sc.) in Organizational Leadership from Middle Tennessee State University, completed in 2017. She also earned an Associate of Arts and Sciences (AAS) in Information Technology from Nashville State Community College in 2015. Additionally, she holds a Diploma in Customer Service from the Tennessee Technology Center at Nashville and a License/Certification in Aesthetics.
Background
Before joining Asurion, D'andrea worked at Tennessee College of Applied Technology - Nashville as a Data Entry/Office Manager from 2012 to 2016. She has also worked in the food service industry at Vanderbilt University and Off The Grill, as well as a Cashier/Phone representative.
Achievements
D'andrea Matthews participated in in-store pilot projects to improve customer service and fulfill company needs. She traveled to various Verizon stores to ensure effective promotion of onboarding procedures, demonstrating her commitment to enhancing customer experiences.