Dale B.
About Dale B.
Dale B. is an Operations Supervisor at Asurion with extensive experience in managing operations across multiple industries, including financial, technology, and retail sectors.
Operations Supervisor at Asurion
Dale B. has been serving as an Operations Supervisor at Asurion since 2018. In this role, he oversees day-to-day operations, ensuring efficiency and productivity. With a focus on customer satisfaction, he implements strategies to enhance service delivery. At Asurion, Dale leverages his extensive experience in operations management to lead teams effectively and achieve organizational goals.
Previous Role as AVP at Seacoast Bank
Before joining Asurion, Dale B. worked as the Assistant Vice President (AVP) and Contact Center Site Leader at Seacoast Bank from 2017 to 2018. In this position, he managed contact center operations and led customer service teams in Lake Mary, Florida. His responsibilities included staff training, quality assurance, and performance management, contributing to the bank's customer relationship efforts.
Experience in Relationship Management at Maximized Living
In 2016, Dale B. took on the role of Relationship Manager at Maximized Living, where he worked for five months in the Orlando, Florida area. During his tenure, he focused on building and maintaining strong client relationships. His efforts in client engagement contributed to the company's service quality and client satisfaction initiatives.
Call Center Team Management at Chase
Dale B. served as a Call Center Team Manager at Chase from 2010 to 2016 in Springfield, Missouri. His role involved overseeing call center operations and guiding team performance. He played a key part in developing strategies to improve customer service and achieve sales targets, enhancing the overall efficiency of the call center.
Educational Background in Psychology
Dale B. has a strong educational foundation with a focus on Psychology. He earned a Bachelor of Science (BS) in Psychology from Missouri State University in 2004, Evangel University in 2003, and Southwest Baptist University in 2001. This diverse academic background has equipped him with the knowledge to understand human behavior, which he applies in managing teams and customer relationships.