Dale Cotton
About Dale Cotton
Dale Cotton is the Director of Change Management at Asurion, with a diverse background in client relationship management, contract negotiation, and KPI/SLA management.
Title and Current Role
Dale Cotton is currently serving as Director Change Management at Asurion, a position he has held since 2021. In this role, he focuses on overseeing change management initiatives within the organization.
Professional Background
Dale Cotton has a rich professional background at Asurion, where he has held various roles since 2012. Positions include Customer Solutions - Change Management Portfolio Lead, Client Program Manager (CPM), and roles in Product Portfolio and Delivery Management. He has also worked as Sr. Delivery Manager - Product, Sr. Project Manager IT, and IT Business Relationship Manager. Prior to joining Asurion, Cotton held positions at Randstad Inhouse Services as Regional Director and Area Vice President. He also had a lengthy stint at Kroger as a Unit Manager from 1987 to 2000.
Education and Certification
Dale Cotton graduated from Middle Tennessee State University (MTSU) with a BS in Business Management/Professional Pilot. Additionally, he is a certified Project Management Professional (PMP), specializing in aligning client deliverables across multiple groups.
Skills and Expertise
Dale Cotton has extensive expertise in client relationship management, contract negotiation, and KPI/SLA management and execution. His experience in a variety of roles has enabled him to leverage his interpersonal skills and business/technical knowledge effectively, focusing on achieving team success over individual recognition.