Dalva Franklin
About Dalva Franklin
Dalva Franklin is the Manager of Performance Programs at Asurion, with over 10 years of experience in business and data analysis.
Current Position at Asurion
Dalva Franklin currently holds the position of Manager - Performance Programs at Asurion. She has been with the company since 2020, working in the Nashville Metropolitan Area. Her role involves overseeing performance programs, utilizing her extensive expertise in business analysis and data management.
Professional Experience at Comdata
Prior to her role at Asurion, Dalva Franklin served as a Senior Data Analyst at Comdata from 2018 to 2020. During her two-year tenure in the Greater Nashville Area, TN, she focused on data analysis, applying her skills in BI and CRM tools such as Power BI and SQL.
Work History at Aspect Software
From 2016 to 2018, Dalva Franklin worked at Aspect Software as a Business Analyst. Her two-year experience in the Greater Nashville Area, TN, allowed her to refine her analytical skills and contribute significantly to the business operations of the company.
Career Path at T-Mobile
Dalva Franklin held multiple positions at T-Mobile, starting as a Senior Customer Service Representative from 2008 to 2010. She then advanced to Business Support Analyst, a role she held from 2010 to 2012, followed by Quality Analyst from 2012 to 2015, and finally Quality Analyst II from 2015 to 2016. Each role was based in the Greater Nashville Area, TN, contributing to her extensive background in customer service, business support, and quality analysis.
Educational Background
Dalva Franklin earned her Bachelor of Science (BS) from Tennessee State University. She attended the university from 2002 to 2006, completing a four-year program that laid the foundation for her career in business and data analysis.
Expertise in Business and Data Analysis
With over 10 years of experience in business and data analysis, Dalva Franklin is proficient in using BI and CRM tools such as Power BI, Tableau, Salesforce, and SQL. Her expertise also includes exceptional communication and leadership skills, and a strong ability to adapt quickly to change.
Global Business Partner Experience
Dalva Franklin has valuable experience as a global business partner. She has been involved in developing and managing business practices with offshore partners and teams, showcasing her ability to navigate and succeed in a global business environment.