Daniel Augusto Mendez Morales
About Daniel Augusto Mendez Morales
Daniel Augusto Mendez Morales is a Customer Care Representative at Asurion in Bogota, Colombia, with a background in business administration and experience in various roles across multiple sectors.
Current Role at Asurion
Daniel Augusto Mendez Morales currently works as a Customer Care Representative at Asurion. He has been with the company since 2021, operating out of Bogota, Colombia. In this role, Daniel leads work teams and manages after-sales service. His responsibilities include overseeing customer interactions, ensuring satisfaction, and addressing any issues that arise post-purchase.
Previous Role at Bacata Ice Cream Rolls
Before joining Asurion, Daniel worked as an Administrative and Financial Manager at Bacata Ice Cream Rolls from 2020 to 2021. During his tenure there, he focused on project development and execution, overseeing the administrative and financial aspects of the business. Based in Bogotá, Colombia, he played a significant role in managing the company's operations and financial planning.
Experience at ALMAVIVA S.A.
Daniel's professional journey also includes a role as a Marketing Research specialist at ALMAVIVA S.A. He worked there for 7 months from 2017 to 2018. In this position, Daniel developed research and market analysis functions that contributed to the logistics and retail sectors. His work involved gathering market intelligence and supporting strategic initiatives.
Education and Certification
Daniel earned a Bachelor of Business Administration (BBA) degree from the Universidad Nacional de Colombia, where he studied Business Administration from 2011 to 2015. Additionally, he holds a digital marketing certification, enhancing his proficiency in modern marketing techniques and strategies.
Technology Sector Experience
Daniel has experience in supporting sales operations within the technology sector across Central and South America. Notably, he worked at IBM as LDR Operations Support from 2016 to 2017. In this role, he was involved in facilitating sales processes and operations, contributing to the efficiency and effectiveness of the company's sales efforts in the region.